For years, “Break-Fix” was the only support option that was available to businesses without an in-house IT department. In this scenario, the company was responsible for the health of their computers, printers, and network. In addition to keeping orders filled, product purchased, and customers satisfied, the company’s technology engine also had to be maintained. When technology was running smoothly, it was often left alone with the hope that no catastrophe would occur. But sooner or later, a virus infection occurs, a computer won’t start, or access to critical data is lost. In these cases, efforts are made to resolve the issue using the limited knowledge of internal resources. If the problem can’t be fixed using internal expertise, then the trusted technician is called to help resolve the issue. He schedules time for a visit, looks at the issue, makes a phone call or two, and all is running smoothly again... until next time when the backup system stops working, a hard drive fails, or a computer becomes infected with a debilitating virus. For each call, the technician sends an hourly bill for the time it takes to resolve the issue. The more problems encountered, the more money the technician makes.
There are several problems with maintaining technology in this way. First and foremost, the “Break-Fix” scenario means that the health of the company’s technology environment becomes the obligation of an employee who is not adequately trained, and in many cases is not interested in taking on that additional responsibility. Any time there is a problem, this person needs to decide: Should they try to fix it? Would that exacerbate the problem? Or, should the technician be called again? The time spent taking care of technology is time that should have been spent running the business. The cost is business opportunity lost to the demands of technology.
At its inception, Master Solutions was solely a Break-Fix company. In more recent years, however, we have looked closely at the support that we provide and how we can better care for our clients. The result has been the development of the MasterCare support plan. MasterCare is an all-inclusive support option where Master Solutions will do whatever it takes to empower your staff to operate as efficiently as possible where technology is concerned. MasterCare starts with 24x7x365 monitoring and automatic patching of your team’s technology equipment. This includes coverage of all servers, workstations, laptops, phones, network devices, and printers – everything needed by a staff member. The resolution of all technology issues encountered and required for day to day business operations is included in MasterCare. Master Solutions will also help develop and strengthen your technology investment by applying our proven Technology Standards and Best Practices to your environment; and by meeting with you regularly to develop your IT strategy and discuss the business impact of your technology.
By enrolling in MasterCare, you will have unlimited 24x7 access to the Master Solutions team. Our 20 years of experience will help reduce downtime by minimizing technology issues. Our proactive approach will assure that your staff has the technology tools necessary for the highest level of efficiency and productivity. And, the fixed monthly price of MasterCare simplifies your IT budget process. You are no longer alone in making sure your technology functions optimally; now, you have a competent, dedicated partner in Master Solutions.
Does having a trusted, reliable technology partner appeal to you? Would you like to know more about what MasterCare can do for your business? Please give us a call at 630-495-3830 to request a meeting. Let MasterCare keep your business technologically fit.