Master Solutions Blog

Master Solutions has been serving the Oakbrook Terrace area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Initiatives That Every IT Department Wants to See

3 Initiatives That Every IT Department Wants to See

If you’re one of the small businesses that has the resources to devote to an internal IT department, then you know how difficult it is playing at help desk with the rest of your employees. Their role is crucial to helping those who are less tech-savvy, but there’s always the chance that even your IT department will be stumped. That’s not to mention the fact that your help desk could be filled with potentially-avoidable requests.

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Cooper Crisp
If you any interest in IT then it would be best to take admission in that because with te increase of technology the need of IT is... Read More
Thursday, 26 January 2017 10:13
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Help Desk Support is the Perfect Solution for Businesses on a Budget

Help Desk Support is the Perfect Solution for Businesses on a Budget

Imagine, for a moment, that your team is working diligently toward a goal, and even the slightest disruption could derail productivity. What happens when your team experiences software hiccups or a hardware problem that they don’t know how to resolve? Unless you have an in-house IT department, or reliable experts available at all times, you might be out of luck.

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The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

The 3 Major Ways Managed IT Beats Break-Fix IT, Every Time

Every business has crucial IT systems that are imperative to its continued functionality. Usually these systems are maintained by an internal IT department, but many small businesses don’t have this luxury. Therefore, they have traditionally relied on break-fix IT companies to handle their technology problems when they hinder operations.

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Why a Reboot is Like a Magic Wand for Your PC

b2ap3_thumbnail_power_of_a_reboot_400.jpgHave you ever called tech support only to be answered with this generic response: “Have you tried turning it off and on again?” More often than not, a simple reboot can resolve many issues with a computer. However, you still need to be cautious of more serious issues that a reboot won't fix. Here’s how a PC reboot works, and why it’s such an effective tool for resolving PC troubles.

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3 Tips to Get the Most Out of Your IT Infrastructure

b2ap3_thumbnail_rethink_your_organizations_it_400.jpgEvery business wants to be equipped with the latest and greatest IT equipment and software. Yet, due to realities like budget shortcomings, time constraints, and the lack of knowledge about IT trends, it can be difficult for the average SMB to attain that dream technological setup on their own. However, by being smart about how you approach IT, your company can still have a network that exceeds your expectations.

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How Your Business Would Benefit From Help Desk Support

b2ap3_thumbnail_call_center_options_400.jpgWhat if you can have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. If you don’t think you can afford filling in a seat like this, consider how much time/money a move like this would save you if employees didn’t have to waste time seeking out needed information.

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Why Your Team Should Have A Basic Understanding of Technology

b2ap3_thumbnail_troubleshoot_your_own_pc_issues_400.jpgWhat separates the average PC user from the IT technician who routinely takes care of your technology issues? In essence, the only difference is the amount of technical training. Our years of technical expertise have given us the ability to diagnose and resolve varieties of problems, but we don’t hold our knowledge close to the chest. Rather, we want to share it with you.

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3 of the Biggest Benefits of the Managed IT Model

b2ap3_thumbnail_proactive_it_support_400.jpgIT can be a tricky concept to the business owner, and we all know how touchy technology can be at times. It can be working one minute, then completely incapacitated the next. This unpredictability is one reason why the concept of help desk support was created. It’s an important way to assist individuals when they need help most.

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Windows Server 2003 End of Support Date Fast Approaching

b2ap3_thumbnail_do_it_now_400.jpgTwelve years after its release, Microsoft has scheduled to end mainstream support for Windows Server 2003 on July 14, 2015. This move essentially pulls the plug on the popular operating system, leaving any business using the server OS after its end-of-support date vulnerable. If your organization is still running this outdated OS, you need to update ASAP.

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